Accounts Receivable (AR) / Order Management O2C

Accounts Receivable (AR) / Order ManagemURGENT HIRING – GENPACT

Senior Associate / Subject Matter Expert (SME)

1. About the Company

Genpact is a global professional services and technology company that helps businesses improve their operations through digital transformation, data analytics, and business process management.

2. Job Details

Company: Genpact

Profile: Senior Associate / SME

Process: Accounts Receivable (AR) / Order Management (O2C)

Job Location: Noida

Work Mode: Hybrid (after training)

Shift: US Night Shift

Working Days: 5 Days (Monday to Friday)

Weekly Off: Saturday & Sundayent

Handle Accounts Receivable and Order Management activities.

Process invoices and monitor customer outstanding balances.

Track payments and follow up on overdue invoices.

Investigate billing discrepancies and resolve payment-related issues.

Perform account reconciliations and maintain accurate financial records.

Coordinate with customers and internal teams to resolve queries.

Prepare reports using MS Excel.

Maintain process accuracy and meet productivity targets.

Follow company policies and client-specific guidelines.

Additional Responsibilities for SME:

Handle complex process-related queries and escalations.

Support team members with process guidance.

Monitor quality and productivity.

Assist in training and knowledge sharing.

Eligibility Requirements

Qualification: Any Graduate.

Experience: Minimum 2.5+ years in the relevant domain.

Relevant experience in Accounts Receivable / Order Management (O2C) is required.

Basic computer knowledge is mandatory.

Good proficiency in MS Excel.

Strong verbal and written communication skills.

Willingness to work in US Night Shifts.

Candidates must be comfortable working in a hybrid environment.