Customer Support Associate – Chat & Email Process

📢 URGENT HIRING – V5 GLOBAL

Recruitment Partner: JRP India

Position: Customer Support Associate – Chat & Email Process

Process: Non-Voice | Chat & Email

Work Mode: Permanent Work From Home – PAN India

Employment Type: Full Time

Experience: Freshers & Experienced both can apply

Working: 6 Days | Rotational Shifts & Week Offs

Salary: ₹14,000 – ₹21,000 + ₹1,399 Internet Allowance

TDS: 1% deduction applicable

🏢 About V5 Global

V5 Global is a workforce-solutions company and part of the FirstMeridian Group, providing technology-enabled workforce and customer-support solutions across multiple sectors.

🎯 Job Overview

We are looking for Customer Support Associates for a Non-Voice Chat & Email Process. The selected candidates will handle customer queries through written communication, provide accurate resolutions and maintain excellent customer experience.

💡 Required Skills

Chat-support roles commonly emphasize written communication, typing accuracy, multitasking and timely resolution.

📋 Key Responsibilities

Handle customer queries through Chat & Email

Understand customer concerns and provide accurate solutions

Maintain professional and timely written communication

Resolve customer issues according to process guidelines

Maintain proper records of customer interactions

Escalate complex issues to the concerned team

Maintain required quality, productivity and response-time standards

Ensure high customer satisfaction

Follow company policies, SOPs and data-security guidelines

🚀 Why Join?

Permanent Work From Home

PAN India opportunity

Freshers-friendly opportunity

Chat & Email / Non-Voice process

Internet allowance

Career growth opportunities

Professional work environment

📩 How to Apply:

Visit the JRP India Portal and apply for the V5 Global opening.

JRP India – Your Trusted Career Partner

✅ Requirements

1. Graduate / suitable candidates as per process requirement
2. Freshers are most welcome
3. Experienced candidates can also apply
4. Own laptop is mandatory
5. Stable Wi-Fi/internet connection
6. Power backup required
7. Dedicated and quiet workspace
8. Comfortable with rotational shifts
9. Immediate joiners preferred